Policies & Terms
About the CAF Shop
The Chicago Architecture Foundation On-Line Shop is an extension of the Chicago Architecture Foundation, a non-profit organization dedicated to advancing public interest and education in architecture and related design. The proceeds from each online sale benefit programs at the Chicago Architecture Foundation.
The Chicago Architecture Foundation On-Line Shop makes it easy to order on-line. The first time you order from us, we ask that you create a secure account which allows for easier ordering. If you have any questions about the ordering process, please e-mail us at WebOrders[at]architecture.org. We accept Visa, MasterCard, Discover, and American Express. We do not take backorders on any items.
Corporate Gift Program
Volume discounts may be available for certain items through our Corporate Gift Program. For more information, please direct your specific inquiries by email: CorpGifts[at]architecture.org, or call 312 922-3432, ext 269.
Standard UPS service is available for United States and Canada. UPS 2nd Day Air and UPS Next Day Air service is available for the United States only if order is placed before 12PM central time. Some large items may require extra shipping charges. We cannot ship to P.O. Boxes or APO addresses. The Chicago Architecture Foundation is not responsible for duties, taxes, port handling fees and or other customs charges added by a country when determining your shipment's total shipping cost for international shipping. Please contact us at WebOrders[at]architecture.org for any additional shipping and order inquiries.
All orders (including UPS Next Day, and 2nd Day) will be sent out within 2 business days, excluding weekends and holidays. Business days are Monday through Friday, with the following exceptions: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, Christmas Eve, and Christmas Day. Please note: Saturdays and Sundays are not delivery or transit days for UPS. The following time-in-transit UPS map displays the approximate number of days for shipment from Chicago via UPS Ground:
All orders shipped within the state of Illinois will be charged 9.75% Chicago sales tax. Orders shipped outside the state will not be charged tax. If you are a school or other institution and have an Illinois tax exempt number, please contact us at WebOrders[at]architecture.org for further information. The Chicago Architecture Foundation is not responsible for duties, taxes, port handling fees and or other customs charges added by a country when determining your shipment's total shipping cost for international shipping.
For questions about an order you have already placed, please e-mail our customer service representatives at: WebOrders[at]architecture.org, or call 312 922-3432 ext. 251.
You may return merchandise within 30 days of receipt for a full refund of the product price (plus tax if applicable). Shipping charges cannot be refunded unless the customer received an incorrect product, in which a call tag will be issued. Please email us at WebOrders[at]architecture.org for a return authorization number. Include your name and order number. Refunds will be credited back to your credit card. If you received an item as a gift, please e-mail us and we will assist you with your return.
If you receive merchandise that has been damaged during shipment, please email us at WebOrders[at]architecture.org. Include your name, address, and order number. A replacement will be shipped to you ASAP. You will also receive instructions on what to do with the damaged merchandise.
The Chicago Architecture Foundation uses SSL (Secure Socket Layer) to protect your on-line shopping and account information. The shopping cart and account pages feature SSL encryption, which secures your personal information.
Chicago Architecture Foundation members receive a 10% discount off of all regularly priced merchandise. Please enter your membership number in "View Cart". Member disount is only good for regular priced merchandise and is not applicable to Tours, Memberships, Programs or sale product.
The Chicago Architecture Foundation does not sell or share your information with any organization or company. If you would like to subscribe to CAF Update, our monthly e-mail newsletter containing the most up-to-date information about CAF exhibitions and programs, click here.